Ordering & Payment

• Q: How do I place an order?

  A: Simply browse our collection, add items to your cart and proceed to checkout. You can pay securely using all major credit cards, Paypal and other trusted payments.

• Q: Do you accept international orders?

  A: Yes! we ship worldwide. Shipping costs and delivery times vary depending on your location.

• Q: Is my payment information secure?

  A: Absolutely. We use encrypted payment gateways to ensure your details are always protected.

  Products

• Q: Are the models cars limited edition?

  A: Many of our models are produced in limited quantities. Limited editions are clearly marked and once sold out, they will not be restocked.

• Q: What scales are the models cars available in?

  A: We stock a variety of popular scales including 1:8 1:18 1:24 1:43. Product descriptions list the exact scale and details.

• Q: Do you sell original artwork or prints?

  A: We offer both. Original pieces are one-of-a-kind, while limited edition prints are numbered and signed by the artist.

  Shipping and delivery

• Q: How long does delivery take?

  A: Standard shipping usually takes 3-7 business days within the country and 7-21 days for international orders. Expedited options are available at checkout.

• Q: How are the items packaged?

  A: All items are carefully packed with protective materials to ensure safe delivery. Fragile artwork and models are shipped in reinforced boxes.

• Q: Can i track my order?

  A: Yes. Once your order ships, you’ll receive a tracking number via email.

  Returns & Exchanges

• Q: What is your return policy?

  A: We accept returns within 14 days of delivery, provided the item is in its original condition. Limited editions and custom artwork may be final sale.

• Q: How do I request a return or exchange?

  A: Please contact customer support team with your order number. We’ll provide instructions for returning your item.

  Collectors & Authenticity

• How can I be sure the items are authentic?

  A: All of our products come directly from trusted manufacturers or artists. Limited edition pieces include certificates of authenticity when applicable.

• Q: Do you provide valuations or appraisals?

  A: While we do not provide formal appraisals, we can advise on the rarity and collectability of items purchased from us.

  Customer Support

• Q: How can I contact you?

  A: You can reach us via our contact form, email, or by phone during business hours. We’re always happy to help.

• Q: Do you offer gift wrapping?

  A: Yes, gift wrapping is available at checkout for an additional fee.